Workflow
The workflow management component, providing the backbone to the loan application and approval process.
This component of the solution interfaces directly with the credit Bureau to obtain the potential customer’s credit score in real-time online.
The solution provides for various scenarios and directs the loan application through the different loan approval levels to ensure an efficient and timely response to the customer.
The objective is to ensure an immediate response to the customer and consequently increase the customer capture and retention rates.
The back-office component allows the organization to manage its risk, collection, and statutory and management reporting while providing the system management tools to guarantee a smooth functioning of the solution.
The solution offers a flexible reporting infra-structure allowing the lender to quickly and efficiently query the system and produce management reports as required.
The mobile app component gives the customer the flexibility of monitoring their loans and payments, in real-time online.
It also affords the lender the ability to communicate with the customer in a cost effective manner.
